• Betsson / Poker / FAQ

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      Getting started

      What is Betsson Poker by Microgaming?

      Betsson Poker is connected to the Microgaming Network. At Betsson Poker by Microgaming you can play all the popular poker games in ring games and tournament, for play money or real money, against thousands of other players from around the world.

      Where can I find more information about the company?

      More information about the company can be found under About Betsson.

      What do I need in order to play your poker games?

      First you need to open up a Betsson account. Then you can download our poker client or play straight in the browser. To play for real money, see “How do I deposit money to Betsson Poker?”.

      How do I deposit money to Betsson Poker?

      You deposit funds into the Betsson account by using the deposit page in the 'My Account' section. You can also visit the poker section directly, go to the deposits page and deposit money via any available method.

      How can I withdraw money?

      You can make withdrawals to your bank account, Skrill/ Moneybookers or Neteller account. Please see the withdraw page in 'My Account'.

      Who do I play against?

      You play against other people in the network. We have millions of registered users from all over the world so you will always find ring games and tournaments with a lot of players around the clock, every day of the year.

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      Poker Tournaments

      In a Scheduled tournament, how can I find which table I’m sat at?

      If you are in the game lobby for a multi-table at start time you will be automatically taken to the table.

      If this does not occur, or if you are not in the lobby at start time please highlight the tourney name in the lobby then click on the "Tournament Lobby" button. In the ‘All Players’ tab you will see a list of all players in the tournament that can be shown in alphabetical order or click on ‘My position’. Here you will then be shown the table you are at.

      What do I do if I registered for a tournament in the past but forgot to play?

      Unfortunately there is nothing that can be done. If you register for a tournament the buy-in goes towards the pot and hence the winning places.

      What should I do if I registered for a tournament in the past but the tournament had already started when logged on?

      Until you log on, your hands shall be check/folded, while you pay any blind charges that pass. As soon as you log on, you shall be sent to the table where your player is sat.

      If you are not placed automatically, please highlight the tourney name in the lobby then click on the "Tournament Lobby" button. In the ‘All Players’ tab you will see a list of all players in the tournament that can be shown in alphabetical order or click on ‘My position’. This is when you will be shown to your table.

      What is a ticket?

      A ticket represents the starting fee of a tournament. Instead of posting the fee when playing the big tournaments like the €200+€20 €20,000 GTD you can play a qualification tournament (called a satellite) and win a ticket to the final. When you have a ticket to a tournament it will be visible in the lobby and it will automatically be used when you sign up.

      Tickets can be awarded in multiple levels and in most tournaments, beside the cash prize, the winner will also qualify to another (larger) tournament. If you win 2 satellite tournaments and hence 2 tickets to the same tournament, you can use the second ticket at a later tournament. Hence twice the possibility of going through to the real big money tournaments and land based tournaments.

      All tickets will have an expiration time, defining how long it is valid. This will vary and will be displayed in the information regarding the tournaments.

      If you click on ‘Balances“ on the right hand corner you will see information about your tickets. Alternatively click on ‘My Account” on the top bar menu to see all the information regarding your loyalty points, bonuses and your available tournament tickets.

      Tournament tickets are assigned to your account. Just as in normal Casinos a player entering a tournament must either pay the entry fee or have a ticket. Winning tickets are non-transferable.

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      Bonuses

      What is the first deposit bonus?

      The first deposit bonus is a cash bonus that every first time depositor at Betsson Poker by Microgaming is entitled to receive. To release your first deposit bonus you will need to earn Loyalty Points beforehand. Please check the terms and conditions of our first deposit bonus here.

      How do I activate the first deposit bonus?

      We offer different welcome bonuses of which only one can be activated. To activate the first deposit bonus simply select your favourite bonus from the given choice. Find all your available bonuses in the bonus section in ‘My account’

      What is a reload bonus?

      A reload bonus is a cash bonus that is occasionally available on Betsson. It’s a bonus you get for making a new deposit into your account.

      How do I activate the reload bonus?

      If you got offered a reload bonus it will be listed in the bonus section in ‘My Account’. To activate it simply tick the bonus of your choice.

      How do I know how many additional Loyalty Points I need to claim my bonus?

      In order to see how many Loyalty Points you have earned or how many points you still need to collect to release a bonus, simply log in to My Account and/or the poker client and you will find an overview of points earned and left to collect on all activated bonuses.

      How do I use my Loyalty Points to release the bonus?

      Bonuses are released automatically when the required number of points have been earned.

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      Loyalty Points

      What are Loyalty points?

      When you play real money poker in Betsson Poker by Microgaming you will receive loyalty points. The more you play the more points you get. Loyalty points are used for collecting bonuses and weekly/monthly prizes. For more information, see ‘How can I use my loyalty points’.

      How do I earn loyalty points?

      You earn loyalty points by playing any of our real money poker games.

      How many points do I earn?

      Betsson Poker by Microgaming Loyalty Points
      When you play real money games, you receive 10 loyalty points per every dollar in entry fee or rake (note that rake is taken in EUR, even though loyalty points are calculated in USD).

      How can I use my loyalty points?

      The loyalty points you earn in Betsson Poker by Microgaming can be used:

      - To achieve bonuses
      - In different promotions (such as loyalty point races)
      - To set your Loyalty Program level (where you get up to 30% rakeback)
      - Entry in to tournaments

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      Disconnects & cancelled tournaments

      In the unlikely event that a game that is in progress has to be cancelled the following Cancellation and refund rules would apply:

      Cancellation of Ring Games

      In the unlikely event that a cash game hand that is in progress has to be cancelled, any chips in play are returned to the players' chip counts.

      Cancellation and Refunds for Single Table Tournaments

      In the unlikely event that a Single Table Tournament that is in progress has to be cancelled, and the tournament cannot be paused, postponed by a few minutes or re-scheduled for a later date, the following rules will apply:

      • If a tournament with a guaranteed prize pool is cancelled, only the player's total buy-in amount is refunded, not the guaranteed prize pool amount.

      • All buy-in amounts and entrance fees are refunded to the players' accounts.

      Note:
      As soon as a player is eliminated from a tournament and is eligible for a prize, they are paid their winnings. This does not apply to Loyalty Points. Loyalty Points are still only paid at the end of the tournament.

      Cancellation and Refunds for Sit 'n' Go Multi-Table Tournaments

      In the unlikely event that a Sit 'n' Go Multi-Table Tournament that is in progress has to be cancelled, and the tournament cannot be paused, postponed by a few minutes or re-scheduled for a later date, the following rules apply:

      • If a tournament with a guaranteed prize pool is cancelled, only the player's total buy-in amount is refunded, not the guaranteed prize pool amount.

      • If all players are still in the tournament when the tournament is cancelled, all buy-in amounts and entrance fees are refunded to the players' accounts.

      • If players have been eliminated from the tournament, but the prize structure has not been reached the following applies:

      -The remaining players receive a portion of the prize pool from all eliminated players only. The amount each remaining player receives is calculated proportionately, according to the chips the player had at the time the tournament was cancelled.

      -If the split prize pool is less than the cost of the buy-in amount, all buy-in amounts and entrance fees are refunded to the players' accounts.

      • If players have been eliminated from the tournament, and the prize structure has been reached the following applies:

      -The remaining players receive standard payout according to chip standings.

      Note:
      As soon as a player is eliminated from a tournament and is eligible for a prize, they are paid their winnings. This does not apply to Loyalty Points. Loyalty Points are still only paid at the end of the tournament.

      Important:
      Players that are eliminated before the tournament is cancelled receive no refunds, or any part of the prize pool.

      Cancellation and Refunds for Bounty Tournaments

      In the unlikely event that a Bounty Tournament that is in progress has to be cancelled, and the tournament cannot be paused, postponed by a few minutes or re-scheduled for a later date, the following rules apply:

      • If a tournament with a guaranteed prize pool is cancelled, only the player's total buy-in amount is refunded, not the guaranteed prize pool amount.

      • If all players are still in the tournament when the tournament is cancelled, all buy-in amounts and entrance fees are refunded to the players' accounts.

      • If prize structure has not been reached the pot will be split amongst remaining players and we will award players the bounties they have won prior to the issue.

      • If the prize structure has been reached we will distribute the prizes based on chip stack, plus we will award players any bounties they have won prior to the issue.

      Note:
      As soon as a player is eliminated from a tournament and is eligible for a prize, they are paid their winnings. This does not apply to Loyalty Points. Loyalty Points are still only paid at the end of the tournament.

      Important:
      Players that are eliminated before the tournament is cancelled receive no refunds, or any part of the prize pool.

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      Fees & rake

      What is rake?

      The Rake is an amount of money taken by the House from all players as a payment for hosting the games. However, if there is no flop, no rake will be taken from the pot.

      What does Betsson rake structure look like?

      The rake is defined below for each game based on the Blinds and will also vary depending on the number of players. We do not charge rake if there isn't a flop ("no flop, no drop").

      The rake structure looks at follows:

      -Table with blinds 0.05/0.10 and up:
      Heads up tables: 0.01 rake per 0.20, up to a maximum of 1
      Table with 3 to 10 players: 0.01 rake per 0.20, up to a maximum of 3

      -All tables with blinds under 0.05/0.10:
      -Table with 2 to 10 players: 0.01 rake per 0.10, up to a maximum of 0.10

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      Side games

      What are side games?

      Side games are the casino games that are available on the poker software.

      How can I play on side games?

      To play any of our side games simply click on the ‘Casino’ tab on the top bar menu of the poker software and play the game of your choice. Alternatively, in every table, some of the games icons are displayed for a quick access.

      How can I make a deposit to play side games?

      To play side games you don’t need to make a new deposit as long as you have money on your poker account. If you don’t have funds in your poker account please click on the ‘cashier’ button of the poker client.

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      Single Wallet & Currency Exchange Rate

      How does the single poker wallet and currency exchange rate work?

      The single poker wallet allows you to have a bird’s eye view over the money in your account, making it easier for you to play on any real money game of your choice. Forget about transferring money to and from your main account into a separate Poker wallet. Your main wallet will be set in your local currency whilst we will always use USD for Poker by Ongame and EURO for Poker by Microgaming.

      When you make a buy-in into a tournament in EURO rest assured that you will have the most up-to-date exchange rate provided by the bank. This rate is updated every 6 hours. It will also be locked until you finish that specific game session meaning, when leaving the table you will get the exact same rate regardless if this has gone up or down during this time.

      As an example, if you have 1000 Swedish Kroners in your account and you buy into a tournament for 20 EURO, the exchange rate of that particular moment will be applied and the remaining money appearing in the poker client will be adjusted, giving you a balance that would appear in EURO. The money in your main account however will always appear in Swedish Kroners as a standard rule. As a customer this is a positive option for you as your single wallet will always remain in Swedish Kroners meaning you will not be affected by any possible fluctuating exchange rates while you play. Now, you can benefit from an updated daily exchange rate instead of just locking up your money in a EUR poker wallet for a long period of time.

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